Firestone Complete Auto Care Consumer Complaints All Reviews

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Firestone Complete Auto Care Reviews

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  • Tires

    I have been a loyal Card holding customer to Firestone on Ft Hood, recently I took my vehicle in to have a tire puncture repaired however, they inspected the vehicle and found that I had 2 tires that were punctured and needed replacing, the maintenance individual took to the garage to view where the (nails) where in the tires. I purchased four new tires not 3 months earlier for the same reason, punctures in the tires now I'm not in construction have not visited a place that construction was performed to get nails in my tires! Here's the kicker, the nails where located in the exact... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Firestone complete auto care

    Worse customer service ever. Front Desk rude and extremely negligent I will never go back to this place. I took my car to get tires and oil change plus inspection sticker...while they were arguing with each other/playing around and talking about Facebook in front of me and finally someone I guess had no choice but to help me quite frankly I'm not sure if I was being des ruminated but thinking back yes I was. They did not greet me talked to me very little, my tires were not put only 3 inspection not done "it did not pass but you still have to pay" they charged me $465.00 and... More...
    (Repair Services)
    Francisco73's Picture   Francisco73    0 Comments   Comments
  • Horrible Service!!

    Used to take all our cars there for repairs and oil changes. About 2 years ago we quit going because the customer service was horrible. Every time we took a car in, they would always without fail find something wrong with it and would always ending up costing us more money that originally quoted. Beware! They are scam artists and crooks and rude!! We have now taken all our auto business to Dobbs in Festus and have been incredibly happy with them!! More...
    (Repair Services)
    millers's Picture   millers    1 Comments   Comments
  • Useless Repairs

    Acct #643913720 - I have had my 2000 Honda Civic to Firestone complete Auto care at 2075 Roswell Rd, Marietta, GA 30062-3812, (770) 325-9696, numerous times for months due to over heating. My son drives the car to and from work, 60 miles one way 5 days a week. This time, Chris, Manager, decided it was a cylinder head, I agreed since I had no idea either, and that work was done for $2,000 (just paid off the card in Mar '14 for all other work done on the car). The Honda is still over heating, I took it for a second opinion to a Mom & Pop shop in Cedartown, GA 30125 (where my son... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    MsLA's Picture   MsLA    0 Comments   Comments
  • Tried to rip me off

    I went to firestone to get a tire patched and was told it could not be repaired then I was told that I need two new tires in the front and I also needed tire rodes. All of this was a lie. They gave me an estimate of over $900. I took the tire some where else and got it patched and had them check everything elsevand was told they were ok. I think because I am a young women they tried to take anvantage of that. Litte did they know im very fimilier with cars. I will never go to firestone again. More...
    (Repair Services)
    Tgreen24's Picture   Tgreen24    0 Comments   Comments
  • Rip-Off

    I have taken my 2002 Subaru Outback to Firestone, Brookfield, CT for about 5 years. I must have put about $6,000 into the car at Firestone. They kept telling me you have many more miles left on the car. So a few weeks ago I brought my car in to get motor mounts. They tell me you need a new head gasket, your anti-freeze is leaking, etc. and it would cost about $4,000. Every time I took my car there I asked for a diagnosis and now you tell me I have to put another $4,000 in the car? I've also had other problems with them in the past. Bottom line, I traded in my car and bought a new... More...
    krazykarolp's Picture   krazykarolp    0 Comments   Comments
  • Worst rip off ever

    Went in to have my tires checked because of some vibrations. The agent I met told me it would cost 21.99 to checked for issues and run a full diagnoses on it. I also asked him if they will take out the $21.99 if they fixed the issue, I thought he said yes, but later learned that he said no. So few minutes later the agent came back and said I needed a new tire and also alignment, and I asked if they checked the brake rotor I asked them to checked in the first place if I was paying the 21.99, and he gave me excuses and excuses on how he can't check that because they have to take the pads... More...
    (Repair Services)
    Eccodog's Picture   Eccodog    0 Comments   Comments
  • Check engine light one

    Went to the Firestone on 121 in the Colony. My check engine light was on and I was concerned because it was the weekend. Check engine light on and was told they could run a diagnostic test. This would find out where the problem was. After waiting an hour was told my car need a major tune-up with new spark plugs and the fuel injection system need to be cleaned and also filter needed to be changed. I told the mechanic I just had the spark plugs replaced at the dealership 6,000 miles ago. He would not back down. Called to make sure the plugs were replaced and they were. The manager was... More...
    (Repair Services)
    Allison4547's Picture   Allison4547    2 Comments   Comments
  • firestone

    took my pathfinder for a noise in the front. They told me my struts where bad. when I got my truck back I found the tires were not rotated, they broke a stud off, put a different lug nut not matching the others, lugs to tight over 98 foot pounds, pulling wile driving, put ripped boots on struts. took truck back and they told me we cant fix it today we do not have the parts. More...
    (Repair Services)
    bill321's Picture   bill321    0 Comments   Comments
  • Bad brake job twice!

    This review has been resolved or replied to by this company. I own a 05' Chevy trail blazer, Took it to Firestone on hwy 6 to get the brakes done, they turned the rotors saying they had their best guy that day and I was lucky to get his service! Even after I said I would be happy to get new rotors. So I figured as per his recommendation to save a few bucks and let them turn the rotors all seemed ok when I left 20K miles later if was metal to metal again. I took it back asked if they installed GM parts they said they did. After listening to one of their service hands tell me "20K is a lot of miles for brakes", funny I got 85k out of... More...
    (Repair Services)
    jamesschulz's Picture   jamesschulz    1 Comments   Comments
  • Firestone Poor Customer Service

    I have Kia Sorento 2011. Few weeks ago I start hearing the noise when I applied breaks. I took my car for inspection, tire rotation, and oil change to one of the Firestore locations (16802 I-45 South, The Woodlands, TX 77384). Before dropping my car off at that place, I stopped and asked if they can drive me back home, and one of the front office guys said "Yes, we can drive you back home". So few days later I am dropping my car off, knowing that they will take me home, and I was surprised when I heard from the other person "No, we cant take you home. We cant leave the site.... More...
    (Repair Services)
    Lyakona's Picture   Lyakona    0 Comments   Comments
  • Scam

    FireStone Auto told me that in order to diagnose Engine light, it takes about 3-4 hrs and will cost me $99 for it. They diagnosed the issue(Replace vapor canister) and fixed the issue within 1hr. Great Right??? Absolutely SCAM. I told about this incident to my colleagues at work and they told me that we can get electronic diagnostic for free at Auto Zone, NAPA, Pepboys,...I don't know who much replacing a vap canister will be at other places but I bet it's not going to be $400. My final bill was $500($99 for diagnostic $400 for replacing vap canister). I know that I got... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    2664422's Picture   2664422    2 Comments   Comments
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