Firestone Complete Auto Care Consumer Reviews All Reviews

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Firestone Complete Auto Care Reviews

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  • REPLACING TPMS



    I would like to recognize Danny Mateo, manager at the Firestone by the Ridgmar Mall in Fort Worth, TX for his superior customer service. My TMPS on my Ford Expedition was showing up as a fault sensor. I took in to Firestone to have it checked out and was told by Danny that the sensor was being held in place by clear tape and didn't find the belt that should have been there from the beginning. I advised Danny that the Firestone on Cherry Lane had put new tires and was never made aware of the missing belt. Danny took responsibility and started looking for this belt, which could only be... More...
    (Repair Services)
    igardea's Picture   igardea    0 Comments   Comments
  • firestone customer service



    I just want to let someone know about one of your workers by the name of Anna Marie Mattox.I visited her store today, and am always amazed by the way she handles people and also her job. She can talk to customers, answer phone, and use computer, and never miss a beat or let u feel neglected. Before I moved to savannah I went to tires plus in Lakeland florida. Didn't know what to expect from firestone, but tried them due to location. She took such good care of me, I sing her praises all the time. Today she blew my socks off with the way she handled irate customers. She is always... More...
    (Repair Services)
    keystone1938's Picture   keystone1938    1 Comments   Comments
  • oil changes



    my mother and I have used Firestone in the past,and on this particular day,we both needed oil changes for our cars.I had gone on line for firestone coupons and found 50% from an "angry coupons"website,but in order to get the coupons,I had to give my name,email and cell#..anyways we get to the Firestone in Crowley,Texas and showed coupon to "Paula Herod"who is an employee.She let us know those were phony coupons,she was very kind to us.As we were leaving into the parking lot,paula came running after us asking us to come back in.So we did and she said to us,because this... More...
    (Repair Services)
  • Praise



    Firestone located in Lake Worth ,Florida.having just purchased a set of tires and front-end alignment at this location I can honestly say that I never met a nicer group of employees in my life {75yrs} Everyone employed there went well beyond expectations to assist me in everyway possible.Julio Garcia was a comfort as a saleperson,He made numerous phone calls to locate a part for me and checked a lot of paperwok to see if my warranty was in effect,With employees like the staff at this location I can assure you they will forever have my bussiness and recommendions. More...
    (Repair Services)
    Flint's Picture   Flint    0 Comments   Comments
  • road hazzard



    i bought 4 primewell tires from a firestone in south miami last week..on the 6th day of owning these tires i was doing bout 10mph approaching a red light..all of a sudden i hear thump thump i pull into a parking lot n see my tire flat.. after taking the tire off i see it had a ripp in it going right threw the thread which showed me it was clearly deffective..as i went back to the firsestone dealer he informed me i had to pay an additional 20 dollars for the new replacement tire and the road hazzard.. he also stated to me that the road hazzard when i bought the tires was diffrent from... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    raybeez55's Picture   raybeez55    8 Comments   Comments
  • Awesome autocare!



    Awesome manager: Ron--runs an amazing autocare!‎ - Nickname unavailable‎ - Today I asked my daughter's fiance who I should use to service my Suburban, toyota 4-runner, and my kid's Civic. He told me he takes their 3 cars only to this firestone, managed by Ron. All our cars are in their best form--and nothing suggested was ever unneeded--it's been verified by others! Ron is a genius with cars and can explain the "whys" and "whats" of all cars (one of ours is a natural gas vehicle), and his staff is a team of guys seeking to be like their... More...
    (Repair Services)
    skelly's Picture   skelly    0 Comments   Comments


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