Firestone Complete Auto Care Support Tickets All Reviews

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Firestone Complete Auto Care Reviews

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  • oil change

    I would like to file a compliant against the Firestone in Riverdale Georgia. I had made an appointment on 7/2 at 3pm to get my oil changed. When I got there I was told it would be hours because they were behind. I said ok I would change the time. I rescheduled my appointment to 7/5 at 5:30. When I got there I was told they were busy. There was one person changing oil and there where 3 cars ahead of me. They close at 7 pm. I did not like the person behind the counter's attitude. When I walked in she seemed to surprised to see me. Like why was I there. That was when we informed me they... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Over-priced

    I am extremely disappointed in Firestone Tempe. My daughter and granddaughter are driving my husband's 1999 Chevy Blazer. They have an account at Firestone and have had a lot of work done there. Everything that has been done has been over-priced and well above my daughter's budget. She is a disabled single mother and my granddaughter just graduated from ASU. The Blazer began having problems a few months ago. It needed a catalytic converter. Firestone quoted $800 or so. When we arrived in AZ earlier this month, we got another quote from somewhere else and had it done for... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Useless Repairs

    Acct #643913720 - I have had my 2000 Honda Civic to Firestone complete Auto care at 2075 Roswell Rd, Marietta, GA 30062-3812, (770) 325-9696, numerous times for months due to over heating. My son drives the car to and from work, 60 miles one way 5 days a week. This time, Chris, Manager, decided it was a cylinder head, I agreed since I had no idea either, and that work was done for $2,000 (just paid off the card in Mar '14 for all other work done on the car). The Honda is still over heating, I took it for a second opinion to a Mom & Pop shop in Cedartown, GA 30125 (where my son... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Oil change

    I went to firestone on Reistertown road and horrile experience. The next day my car would not start. On getting oil change there is a checklist the tech is suppose to follow through and check your battery and so on (which everything on that checklist was checked off OK) I end up having to get a jump which i found out my coolant was just about dry. I made it to a different firestone who then rechecked out the care only to find out i needed a new battery and a serptine belt. So had my battery been checked from the check list and coolant level was checked i would not have had the problems i... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • help

    I took my car into firestone to have the oil changed and to have 4 brand new tires mounted and balanced. When I received my car back it was missing the center cap in one wheel and another wheel had the center cap really banged up and cracked. I took this to the store manager and he told me that he would take care of the issue. That made me feel a little bit better. About 5 days later I got a call that my center caps where in so I stopped by to pick them up. When the tec attempted to put the center cap in the first wheel the one that did not have a center cap it did not screw in due to they... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Tires

    Spent over $500 on 4 new tires at firestone. After 1000 miles got a flat out in the middle of nowhere in the middle of the night. Without a working spare I had to plug the tire. Went to the same store the next day and they wanted me to buy a new tire. Without even examining it to see if it could be patched properly. To me they just want to make money on new tires. Not to help there customers and going the extra step and fix the problem. Don't go to firestone, northampton,ma. for tires. More...
    (Repair Services)
  • Bad Customer Service

    I spent several hours and several dollars in June/July 2007 having my air conditioner worked on. Firestone ended up replacing my compressor. Now, not even two years later, they are telling me it needs to be replaced again for $700. I didn't feel like the manager of the store (Mike) I went to wanted to assist. I contacted the District Manager (Phil Gish), he was going to talk to Mike and call me back. When I didn't hear back from either on, I tried to call Phil back. I was transferred to his voice mail. When I tried to call back to see if he was still in, no one would... More...
    (Repair Services)


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