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Firestone Complete Auto Care Complaint - Burned again at Firestone/TiresPlus
Firestone Complete Auto Care Complaint

Firestone Complete Auto Care Complaint

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Burned again at Firestone/TiresPlus


Burned again at (FIRESTONE/TIRES PLUS) Palmetto Bay Location. Had power steering fluid leaking from reservoir area. Oscar (service writer) said it was the high pressure hose, needing to be replaced.. He originally quoted $179 to replace.. I hesitantly agreed.

After $54 hose ($18 online) was replaced, it still leaked, back next day, wasted another hour, took it home, still leaked. Returned three days in a row, still leaking. Third day (Oscar's) day off. I personally talked to the repairman and suggested he check the .25 cent rubber seal between the new hose and pump. YES!!!!!! It was the .25 cent rubber seal that was broken. He showed me the seal and replaced it with an old one from his tool box and apologized.. He did what (Oscar) told him to do..Replacing the hose was not required, no broken hose. I requested the old hose to examine and found no breaks. Oscar would not let me see the new replacement hose.... I accepted whatever at this point, I just wanted to get away from these people.. It was my call, my loss, I trusted Oscar's diagnoses, my mistake..

They offered me a free oil change for the inconvenience and I accepted. Next day I decided to check the oil just to make sure it was okay. It was 1 Qt overfull. I called Oscar, immediately took it back to be drained. He confirmed it was overfilled, took my keys and then told me I had to sign a statement saying I would accept, not following manufactures instructions of oil capacity, allowing one qt below manufactures recommendations. I told him (NO) please give me my keys back and I will take it somewhere else, I don't trust you...He (Oscar) refused to give me my keys until I sign a statement...Of course I refused to sign any statements and asked for my keys again (at least 5 times) he wouldn't even acknowledge me..I was about to call the police and he finally relinquished and gave me my keys. There were two other customers who thought this guy was mentally ill...They couldn't believe Oscars demeanor and attitude....One customer immediately left. She was scared of him. I took my vehicle a couple of blocks down the street to one of their competitors had it drained and replaced with the correct amount...This was not the first time I was burned at this location....I learned my lesson this time, never again..

Never Again Customer,


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