Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Firestone Complete Auto Care Complaint - Overcharged!!!
Firestone Complete Auto Care Complaint

Firestone Complete Auto Care Complaint



The starter died on my '02 Camry. After getting the car started by banging on the solonoid, I took it to Firestone in Wilmington, DE (behind Prices Corner Shopping Center). I was first quoted $219.00 to replace the starter. About an hour later the tech called and said he had misquoted, the cost would be higher. The final cost for the (Bosch) starter was $349.99 + labor. I looked it up online and found the most expensive one to be $250.00 retail. I also needed an oil gasket for which they charged $49.99, retail was $13.99. They wanted to change my spark plugs for $14.99 each. Toyota quoted $12.99 each, I purchased them for $8.99 each - same stock numbers on all parts. Needless to say, they did not do the spark plug change! I can understand a 10 - 20% markup, but their's is ridiculous!! They also impose 'shop charges' on top of their $98.00/hr. labor charge.

I went back today and spoke to the manager, Brett. He tried to justify the markup, high labor charges and 'shop charges' because they are a national co. that needs these prices to cover their overhead. I have been their customer for many, many years, but never needed major work done and never scrutinized the work order this well. Brett kept asking what he could do to compensate me. I could have asked for monetary compensation but the trust is gone. Now I wonder how much they have overcharged me over the years I have gone there.

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Firestone Complete A...
SUBMIT a ticket
for Firestone Complete A...
WATCH videos
for Firestone Complete A...
More Firestone Complete Auto Care Reviews and Complaints MORE reviews and complaints
for Firestone Complete A...


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Firestone Complete Auto Care reviews


Similar reviews


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team