Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Firestone Complete Auto Care Complaint - She gave me a number to a scam operation!
Firestone Complete Auto Care Complaint

Firestone Complete Auto Care Complaint

ADVERTISEMENT

She gave me a number to a scam operation!


At my local Firestone, I was told to go online to get a rebate off the Standard/Lifetime Brake Service I paid for today. My store told me to go to Firestone.com Rebates (that was written on my receipt), but I couldn't find anything called rebates. I decided chatting online with a Firestone Complete Auto Care rep (expert as they are called) would be easiest. I told the expert that I needed to find the rebates page. She gave me a link for rewards. I told her that I needed one for rebates. (I have never submitted a reward with Firestone, and didn't realize until later that a reward is what most companies call a rebate.) Why didn't the expert just tell me that? Instead she apologized and gave me a number to call. I called the number and was informed that I had won a $100 gift card to Walmart. All I needed to pay was $4.00 for shipping and the card would be mine. I told the woman on the other end that I wanted to speak to a customer service rep about my rebates issue and she told me that all the lines were busy so since I had to wait, I was entitled to a gift card. Since I wasn't biting at the "free" gift card, she hung up on me. Meanwhile, my husband investigated to find out that this number I was given by the Firestone chat expert is a scam and the website connected to it has been shut down by Google. When I called the correct Firestone number, everyone I spoke with (I got rerouted and rerouted again) denied that I would have been given that number. The supervisor I spoke with covered for the chat expert and provided me with the correct number, saying that was the number the expert had given me. I told them I was shocked that Firestone would have a connection to a fraudulent "business". The customer service is where my complaint lies. I got the run around, poor service, no empathy, and am left wondering: Does Firestone deal with this off shore business to scam customers out of $4.00 for so-called free gift cards? The good part of this is that I did get my reward even though the reward site says it's for $10 and my Firestone store told me it was for $20, but that got taken care of in the very end. Still, disappointed that I was blown off about being given an inappropriate number to call for customer service and then made out to be a liar.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Firestone Complete A...
SUBMIT a ticket
for Firestone Complete A...
WATCH videos
for Firestone Complete A...
More Firestone Complete Auto Care Reviews and Complaints MORE reviews and complaints
for Firestone Complete A...

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Firestone Complete Auto Care reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team