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Firestone Complete Auto Care Complaint - Tire Rotation service that we paid for???? - Firestone Complete Auto Repair
Firestone Complete Auto Care Complaint

Firestone Complete Auto Care Complaint

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Tire Rotation service that we paid for???? - Firestone Complete Auto Repair


My family uses the Fitestone in Columbia, SC on Two Notch Rd, and has been for 10 years. They give us the service expected for this type of business(we only use it for tires). In the last two years we have bought 4 sets of tires. In the last year or so there service has declined considerable. We always pay for the tires rotation and balncing along with wheel aligment. My husband is a mechanic(30 years) and knows a little about tires. Well he put on a set of tires on his truck, not cheap($1100) from this store, mananger has changed but we didn't think much about it. After driving his truck on the interstate he notice a vibration. Didn't do it on the old tires (75,000 miles), so he brought it back and explained what was going on. Well they threw it up on the rack and checked it out. They said is was fine. He took it home, vibration didn't go away and it started pulling to the left. He took it back again. They did the same thing and no fix. My husband took it to Goodyear and they fived it. We didn't have the time to deal with the new manangement(the wait time was killing us). Then I bring my car up there due to we paid for a warranty I have new Camary, and I'm a home health nurse and I put a lot of miles on my car. My husband paid for my tires and he always goes higher thn what is rated for the vehicle, meaning he doesn't buy 50,000 mile tires, we only buy 80,000 mile tires. Well I hve 45,000 miles on my tires, and when I stopped by today, this new manangment told me that they can't rotate them because they are to worn. I showed my husband the paperwork they sent me home with, and he said they are trying to sell you Firestone tires, because you have a good 20,000 miles left on these tires. He measured the wear on the tires and showed me why they are wrong. My point is this, if we pay for a service, and the company doesn't honor that service, what course of action can I take. At this point we are telling all of our friends (Husband is retire Army and works on a Military post) close to this Firestone store. We are not the type to bring a vehicle in for every little thing, husbands fixes all that stuff, we just go there for tires. So the way we look at it, if a tire shop can't even do thires and back their service, we don't think they are worth going too. Please bring back the previous mananger.....or is this the way Firestone does business?? My husband is going back up there tomorrow and explain the fine art of customer service, and explain why you don't lie to woman married to a veteran.


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