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Firestone Complete Auto Care Support Ticket - Over-priced

Firestone Complete Auto Care Support Ticket

Over-priced

Created By: bgbrig's Picture bgbrig Last Reply: bgbrig's Picture bgbrig
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0

I am extremely disappointed in Firestone Tempe. My daughter and granddaughter are driving my husband's 1999 Chevy Blazer. They have an account at Firestone and have had a lot of work done there. Everything that has been done has been over-priced and well above my daughter's budget. She is a disabled single mother and my granddaughter just graduated from ASU. The Blazer began having problems a few months ago. It needed a catalytic converter. Firestone quoted $800 or so. When we arrived in AZ earlier this month, we got another quote from somewhere else and had it done for $360. Today, she had trouble with the serpentine belt, the tensioner and another item, I've forgotten. She was quoted $383 to repair. They charged her $20 just to look at it after the tow truck driver handed them the belt. Clearly that's what the problem was. I've asked my daughter to get another quote, just so that I can know if she is being overcharged. This facility has damaged my trust in them. The repairs are over her credit limit. She doesn't have much choice but to have the car towed to her home because they can't afford the repairs. So disappointed.


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