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Firestone Complete Auto Care Support Ticket - Marietta, Georgia - Useless Repairs

Firestone Complete Auto Care Support Ticket - Marietta, Georgia

Useless Repairs - vehicle service

Created By: MsLA's Picture MsLA Last Reply: ConsumerVoice's Picture ConsumerVoice
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: General Replies: 1
Product: vehicle service

Acct #643913720 - I have had my 2000 Honda Civic to Firestone complete Auto care at 2075 Roswell Rd, Marietta, GA 30062-3812, (770) 325-9696, numerous times for months due to over heating. My son drives the car to and from work, 60 miles one way 5 days a week. This time, Chris, Manager, decided it was a cylinder head, I agreed since I had no idea either, and that work was done for $2,000 (just paid off the card in Mar '14 for all other work done on the car). The Honda is still over heating, I took it for a second opinion to a Mom & Pop shop in Cedartown, GA 30125 (where my son works), (770) 748-1620 (very honest for those living in that town), where it still sits. The Owner did a pressure test and the block is cracked, as well!! Anti-freeze was mixing with the oil and oil in the water. Why replace the cylinder head if the block itself is cracked? No leak down test was done or a pressure test....just a block test. I was charged $2,000 for useless repairs!! I called the shop and talked to Harold and he offered to credit my account but would have to take it to corporate....and of course I have heard from no one. I am really disappointed, more than anything, have been using Firestone for years but won't be going back and I'm not paying. I will sell the car, it's not worth repairing and use what little money I can get to start looking for another car.


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ConsumerVoice says: (4 years ago)
 0
Hello,

My name is Tom and I am with the Firestone Complete Auto Care Corporate Offices. I have read through your review of our Marietta location and apologize if any misdiagnosis was made. Please message me at social@bfrc.com with the invoice number from your cylinder head service or the phone number on your account so that I can get upper-management involved for to investigate further and help resolve your concerns. Please include your post here and any additional concerns you may have.



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