Firestone Complete Auto Care Support Ticket - Riverdale, Georgia

oil change

Created By: dpink56's Picture dpink56 Last Reply: mestardigital's Picture mestardigital
Priority Level: [Low] Status: [Open]
Created: 2 months ago Last Updated: 2 months ago
Department: General Replies: 0

I would like to file a compliant against the Firestone in Riverdale Georgia. I had made an appointment on 7/2 at 3pm to get my oil changed. When I got there I was told it would be hours because they were behind. I said ok I would change the time. I rescheduled my appointment to 7/5 at 5:30. When I got there I was told they were busy. There was one person changing oil and there where 3 cars ahead of me. They close at 7 pm. I did not like the person behind the counter's attitude. When I walked in she seemed to surprised to see me. Like why was I there. That was when we informed me they were busy. I had made the appointment on Sunday. I informed her I was going to get my oil changed somewhere else. I have never seen this person before. I don't understand why the location does not have people to do the work. If it was a problem someone should have called me.


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